This Privacy Policy explains how Elite Plumbing Pros protects and manages the personal information it collects from you online.
1. Consent
By using this website or requesting service through it, you agree to the terms of this Privacy Policy. If you do not agree, please do not use this website.
2. Information we collect
When you request service, we collect the details you choose to share, such as your name, phone number, ZIP code and a description of your plumbing issue. We may also collect basic technical information like your IP address, browser type, pages visited, access times and the website that referred you.
3. How we use it
- To respond to your service request and schedule work
- To call or text you about your request when needed
- To understand customer needs and improve our services and website
- To measure which advertising brings visitors to the site
- To protect the security and integrity of this website
We may also use information in an aggregate form that does not identify you for business analysis and marketing.
4. Limiting collection
We collect only what we need for these purposes. This website is not directed at children under thirteen and we do not knowingly collect their personal information.
This website may use cookies and similar tools to remember visits and measure traffic. You can set your browser to refuse cookies, though some features may not work as intended.
Advertising source details
With your advertising choice where required, we save Google and Facebook click identifiers (gclid and fbclid) and UTM campaign parameters in your browser for up to 90 days. These help us understand which advertisements bring service requests. A new campaign replaces the previous campaign details. We honor browser privacy opt outs.
When you submit a request, permitted campaign details and a reference to your advertising choice accompany it to Elite Plumbing Pros and its lead handling service through our webhook. This website does not send these details to Google or Meta, install their advertising tags, or upload customer matching information.
We use Google Analytics to measure site visits and page views. Google receives page addresses, browser and device details and an analytics cookie identifier for this measurement purpose only; advertising features and Google signals are turned off. In regions that require it, Analytics loads only after you click OK. You can turn it off anytime with No thanks in Cookie settings.
In regions requiring consent, optional advertising measurement stays off until you accept. We retain a browser record of your visitor identifier, region, choice, time and the notice shown, including earlier acceptance if you later withdraw. Use Cookie settings in the footer at any time to accept or reject. Rejection clears saved campaign details and stops their inclusion in future requests; it does not prevent you from requesting service. For questions or removal of previously submitted information, call (951) 992-6227.
5. Disclosure and retention
We do not sell or rent your personal information. If our business is sold, merged or acquired, personal information may be one of the transferred business assets.
6. Security
We use reasonable efforts to protect your personal information.
7. Contact
Questions about this policy? Call us at (951) 992-6227.